Customer Support with Betway
Betway offers 24 hours a day, 7 days a week support for customers located in Ireland. The contact methods are email, telephone and Live Chat. There is no evidence in reviews of poor response times which can be as little as one hour so issues are handled in a timely manner.
Betway Help provides support in the main functions of the site, including account management, banking, promotions and sports betting. There is a Search box in which customers enter a keyword or phrase and any relevant guidelines are displayed.
The Ireland-facing Betway operation provides measures that encourage responsible gambling which is a major issue with the UK Gambling Commission. Customers can set deposit limits and self-exclude. Betway has associations with bodies in Ireland that provide support for problem gamblers.
App & Site Experience
There is a downloadable mobile app for Android and iOS users living in Ireland. Both apps are easy to download in a short space of time. The website can also be installed on smartphones and tablets, as long as the browser is optimised for mobiles.
Despite reports of slow loading, the Betway app is easy to use. The menus and links make for easy navigation to a specific area of the app. The Search box allows users to locate a league, event or team on the basis of a relevant combination of words or a keyword.
There are no mobile specific offers and mobile users cannot activate a welcome bonus specifically issued for the app. However, the Betway app features the standard welcome bonus and the package of loyalty offers for current players.
The Betway website looks sharp and is well-designed. The menus and Quick Links take users for areas of the site in a seamless manner. There are banner links to ongoing promotions on the main sports page which also displays the main betting events of the day.
The website has no major flaws or missing features. Customers have access to a great deal of support information and responsible gambling measures. The banking options mean deposits are processed immediately so betting funds are available without delay.
Betway Final Verdict
Betway is an outstanding destination for sports bettors residing in Ireland. The brand has been active in online gaming since 2005 so there is plenty of experience. The website and mobile app are well-structured and easy to navigate and there is even an online casino in Ireland available for players. The welcome bonus is not difficult to claim and free bets are credited to current players. Betway provides a positive sports betting experience for account holders who register from Ireland. It is a recommended online bookmaker in a competitive field.
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